Return & Exchanges

Customers may return or exchange items up to 14 days after delivery. Returns will not be accepted if requested over 14 days passed the delivery date noted on the order tracking. Any extensions to the exchange time frame must be requested before the 14 days have expired - There are no extensions on refunds. Please email us at and we will guide you through the process.

After we have provided you with the return address, please send back the items within seven (7) working days. Items returned after 7 days will not be eligible for an exchange or refund.

Return/exchange broken or defective item(s):  You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.

If you need to return an item, we will issue you a return address and RMA (Return Merchandise Authorization) number for you to clearly write on the label or the outside of the box. We cannot proceed with your request unless the given RMA number is present and clear on your package and you have provided us with a tracking number via email at

You will be responsible for the exchange shipping fee (the return shipping fee and the re-sending shipping fee). 

Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 7 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. You'd better not use the tracking unavailable service.

As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process.

Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partial refund can be made. Please also note that gift cards are non-refundable. And if you want to get a full refund, the gift should be returned together. Or we will deduct the price of the gift from your refund.

Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses via EUB, which usually takes 20 working days on the way.

We do not keep stock for silver rings/pendants. These are made to order just for you. So please measure correctly. Do you have the wrong size? No worries. Silver is easy to re-size and can be done by any experienced silversmith.